Devolution Conference: President Ruto challenges KEMSA to achieve 100% order fill rate

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Devolution Conference: President Ruto challenges KEMSA to achieve 100% order fill rate

The Kenya Medical Supplies Authority (KEMSA) on Wednesday August 13, 2025 hosted President William Ruto at its exhibition stand during the Devolution Conference in Homa Bay County.

The visit marked a defining moment for the Authority as it highlighted its ongoing transformation agenda aimed at building a responsive, efficient, and sustainable healthcare supply chain across Kenya.

President Ruto took note of the ongoing reforms at KEMSA across various areas but emphasized that the ongoing concern for the Government is improving access to medical supplies.

He acknowledged KEMSA’s pivotal role in driving Universal Health Coverage (UHC) through the Taifa Care initiative, and challenged the Authority to intensify efforts in service delivery.

“We agreed that KEMSA must hit the 100% Order Fill Rate. Healthcare delivery must be efficient and responsive. KEMSA must aim for a 100% Order Fill Rate to eliminate delays and ensure patients across the country receive the treatment when they need it,” the President said.

Currently, KEMSA maintains an order fill rate of 57%. In response to this directive and as part of its ongoing transformation, KEMSA in June launched a 100-day Rapid Results Initiative (RRI) — a high-impact, time-bound intervention to significantly enhance operational performance and accelerate progress toward its 100% order fulfillment target.

About the 100-Day Rapid Results Initiative (RRI)

Launched in July 2025, the RRI aims to elevate KEMSA’s order fill rate to 78% by September 2025, serving as a key stepping stone toward full efficiency. 

The RRI is built on three strategic pillars: Market Diversification and Growth, Innovation and Learning and Sustainability (ESG).

RRI also lays the groundwork for KEMSA’s Sustainable Growth Strategy 2025–2030, a comprehensive five-year roadmap under development. 

This strategic plan will institutionalize reforms, reinforce good governance, and embed technological and financial innovations to future-proof KEMSA’s operations.

“His Excellency’s visit validates our transformation agenda and the hard choices we’ve made to improve performance. The RRI is more than a short-term fix — it’s the launchpad to our long-term Sustainable Growth Strategy that will redefine how we deliver on our healthcare mandate,” said KEMSA CEO Dr. Waqo Ejersa.

Dr. Ejersa was joined at the event by KEMSA Board Directors, Senior Management and Strategic Partners who reaffirmed the Board’s commitment to supporting reforms through strategic oversight and policy direction. 

The President’s engagement reinforced the importance of collaboration between national agencies, county governments, and the private sector in building an integrated, efficient healthcare delivery ecosystem.

At the same time, KEMSA expressed  commitment to ensuring the uninterrupted availability of quality-assured health products and technologies to all Kenyans, as a cornerstone of the government’s vision for Universal Health Coverage.

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