Microfinance lender Mwananchi Credit has moved to dispel claims that it is facing financial difficulties or delaying staff salary payments, insisting that the institution remains financially stable and on a growth trajectory.

In a statement issued by the company’s senior management, Mwananchi Credit said all employee salaries have been paid in full and described reports suggesting otherwise as misleading.

“The truth is that no staff member has gone unpaid. All salaries have been settled, and the company is in a healthy financial position,” a senior manager said. “We operate transparently, and anyone is free to visit our offices and verify that operations are normal.”

The firm further disclosed that it has issued bonuses to employees who have demonstrated outstanding performance, as well as long-serving staff, reaffirming its commitment to employee welfare and motivation.

However, the company clarified that payments for a small number of employees currently undergoing disciplinary or administrative processes have been temporarily withheld, in line with internal human resource procedures.

Mwananchi Credit also raised concerns over what it described as repeated and targeted allegations originating from the same blogger, dismissing the claims as a deliberate attempt to damage the company’s reputation.

“These allegations keep coming from the same source and follow the same narrative. This appears to be a calculated witch-hunt,” the company stated. “Regardless of such claims, Mwananchi Credit remains focused on growth and service delivery. No amount of negative publicity will derail our operations.”

Looking ahead, the microfinance institution said it is planning further expansion this year, alongside the rollout of improved financial products and services aimed at better serving its customers.

Last year, Mwananchi Credit received recognition for its innovative approach to lending, particularly its fast, flexible and customer-focused loan products tailored to individuals, small and medium-sized enterprises (SMEs), and investment groups.

The company has built a strong presence in Kenya’s microfinance sector by prioritising speed, professionalism and customer empathy, positioning itself as a trusted financial partner for thousands of Kenyans.