When it comes to the hostel industry the quality of service is very important. Imagine that well prepared delicacy served unwell, even before the customers tastes it they has already made a negative imagination, so this video will cover service quality definition and service quality improvement. This video is part of our BHT4103- Service Quality Management curriculum
Our Lecture is Phoebe N. Kariuki from MKU School of Hospitality, Tours and Travel management where we equips leaners with knowledge to venture into the hospitality industries such as hotels and catering and into Tourism opportunities
BHT4103 – SERVICE QUALITY MANAGEMENT
< PREVIOUS ARTICLE
BJS2110-INTRODUCTION TO INTERNATIONAL SECURITY
NEXT ARTICLE >
BIT 3102 – Event Driven Programming
Trending Now
News .
41 minutes ago
20 suspects escape after slaughtering 34 donkeys in Kajiado
Police in Kajiado County have launched investigations after more than 20 suspects escaped…
National News .
1 hour ago
Uncle, aunt arrested for tying their nephew to a tree and beating him to death in Turbo
News .
2 hours ago
Kenyan citizen facing possible deportation from Sweden
Sports .
2 hours ago
Sirikwa Classic returns to Eldoret, set to showcase next generation of champions
Sports .
3 hours ago
Mo Salah suffers a huge personal loss following the passing of his grandfather
Counties .
11 hours ago
Two suspected members of deadly gang in Diani arrested
Subscribe to Our Newsletter
More From Author
News .
41 minutes ago
20 suspects escape after slaughtering 34 donkeys in Kajiado
National News .
1 hour ago
Uncle, aunt arrested for tying their nephew to a tree and beating him to death in Turbo
News .
2 hours ago
Kenyan citizen facing possible deportation from Sweden
Sports .
2 hours ago
Sirikwa Classic returns to Eldoret, set to showcase next generation of champions
Sports .
3 hours ago
Mo Salah suffers a huge personal loss following the passing of his grandfather
Counties .
11 hours ago
This was very informative and helpful. 👏👏👏