When it comes to the hostel industry the quality of service is very important. Imagine that well prepared delicacy served unwell, even before the customers tastes it they has already made a negative imagination, so this video will cover service quality definition and service quality improvement. This video is part of our BHT4103- Service Quality Management curriculum
Our Lecture is Phoebe N. Kariuki from MKU School of Hospitality, Tours and Travel management where we equips leaners with knowledge to venture into the hospitality industries such as hotels and catering and into Tourism opportunities